Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time  depends on your location, but can be estimated as follows: 

• USA: 3–4 business days

• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

During Covid-19, Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain,  including distributors and shipping carriers as the entire industry is grappling with challenges. 

We work with an on-demand order fulfillment company with facilities worldwide! 

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on  where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

You’ll receive a tracking link via email when your order ships out. If you have any questions about  your tracking or shipment, drop us a line at orders@ashevillemerchcompany.com. 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us at orders@ashevillemerchcompany.com! 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at orders@ashevillemerchcompany.com with photos of wrong/damaged  items and we’ll sort that out for you.